Poland Shipping

All Poland Addresses


All orders are shipped from our warehouse direct to your shipping address. We offer FREE SHIPPING options for ALL ORDERS, to see if your order qualifies browse through the information below.


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Small Items - Royal Mail/GLS 


Delivery Price

Velodrome Shop offer FREE SHIPPING for all orders for small items over £25.00 orders below this value shipping only costs £4.99

Delivery Time

You will receive an Order Complete/Shipped email when your order has been shipped.

Orders received before 15:00 (UK Time) are picked and dispatched on the same day and normally arrive at your shipping address within 7 to 10 working days.

Components/Accessories Orders are shipped via Royal Mail Signed For, they are represented in Poland by GLS.

Our chosen couriers are reliable, efficient and professional. 

All parcels are fully insured against loss and damage under our 100% Money Back Guarantee. 

In a very small number of cases, for reasons beyond our control, couriers do not deliver within these timescales, should you not receive your order within thirty days of dispatch please contact us. 
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Large Items - Bikes, Frames and Wheels - DHL
 


Delivery Price

Large items such as the following

Turbo Trainers/Rollers
Wheels
Frames
Bikes

Do not qualify for Free Shipping, delivery for orders containing these items costs £49.99

Delivery Time

You will receive an Order Complete/Shipped email when your order has been shipped.

Delivery Times can vary due to requirement of these products to be built and/or inspected prior to dispatch, however orders for these items are still normally received within 7 to 10 working days.

For Large Items we use our reliable delivery partner DHL

Our chosen couriers are reliable, efficient and professional. All parcels are fully insured against loss and damage under our 100% Money Back Guarantee. 

In a very small number of cases, for reasons beyond our control, couriers do not deliver within these timescales, should you not receive your order within thirty days of dispatch please contact us. 

FREE Bike Assembly
Velodrome Shop are proud to be a Track Cycling specialist, offering our customers impartial advice and a high level of service. That's why every bike purchased from us is assembled and tested by our mechanics before being packaged and delivered to you. Simply insert the wheels and setup your handlebar/saddle height and you are ready to ride!  

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Important Points about Delivery

Shipping Address
It is the customers responsibility to ensure the correct Shipping Address is entered for your order. Please ensure your shipping address is accurate and correctly formatted.

BFPO or AFPO Address
Yes, we can dispatch to BFPO addresses or to APO/FPO addresses

Signed for Deliveries
We use signature services for all orders. This is for our customer's protection. Please make sure that someone is at the address you have specified for delivery, to sign for receipt of your order. You can select a different delivery address when placing your order, see below.

Shipping to a Different Address
If you are sending a gift to a different address or shipping your order to a work address if you are not at home during the day etc, simply enter your Billing Address as the cardholder address (usually your home address) and the shipping address as the address where you want your parcel to be sent. 


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Customs Duties/ Tax

Although not necessarily applicable to all countries, all customs/import duties are the responsibility of the customer, not Velodrome Shop. Information with regards to our Tax/VAT Policies can be found on by clicking here 


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Returns Policy

As an experienced online retailer we understand that it may be necessary for you to Return an item back to us, if this is the case please follow the instructions on the documentation included with your order that will enable you to send your item(s) back to Velodrome Shop. Further information can be viewed by clicking here

Items Damaged in Transit
Upon receipt of your order you will be asked to sign for the parcel received in good condition. If the package appears damaged please inspect the contents prior to accepting the parcel, make the courier wait, as when you sign for the item you are accepting it as being undamaged. If the parcel/contents appear to be damaged do not hesitate to refuse a parcel if you suspect your item is damaged, failure to do so will affect any warranty claims that you make thereafter. Any damage not discovered prior to acceptance (receipt from courier) of your order must in all circumstances be reported within twenty-four hours of the parcel being accepting.